Are you local to Haslemere?
Save on postage and place a telephone order on 02037403303, we'll prepare your order and let you know when it's ready to pick up from our shop on Haslemere high street.
Store open for collections Monday to Thursday 9am to 5pm. Open by appointment on Friday and Saturday. Confirmation of arrival time advised to avoid disappointment.
For our standard deliveries we have chosen to use Royal Mail’s tracked 48 service. With just over half of Royal Mail’s deliveries made purely on foot you can feel reassured your ARK delivery will arrive safely and with reduced emissions. Small steps add up!
UK Deliveries
UK - Royal Mail Tracked 48 (3-5 working days) FREE for orders of £60 or over.
UK - Royal Mail Tracked 48 (3-5 working days) £3.95 for orders under £60.
UK - DPD Next Working Day (UK Mainland) - Available Monday to Thursday, orders must be placed before 3pm. Please note the Next Day service is not available for weekend deliveries. Therefore, orders placed on Thursday after 3pm or Friday mornings will arrive on the following Monday. Orders placed on Friday after 3pm, Saturday or Sunday will be delivered on the following Tuesday. £7
Overseas deliveries
PLEASE NOTE: We can not take any responsibility for delayed orders to other countries outside the UK due to individual custom regulations. Please check with your country’s customs office regarding the import of the products you wish to order. ARK Health & Beauty (Retail) Ltd deliveries are classed as 'Delivered At Place' (DAP), also called delivered duty unpaid (DDU). This means we the seller take responsibility for shipping the product, but we require the customer to pay any import costs, such as VAT, duties, and clearing fees. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. You are responsible for complying with international, national or local laws regulating the importation of products that you may purchase. If an order is refused delivery by customs due to unauthorized ingredients or contents, ARK Health & Beauty (Retail) Ltd is not responsible for any losses or costs incurred by you, the customer. You are solely responsible for any taxes, duties, levies, fees and/or any other expenses related to importing the products you order. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. By ordering you agree to these terms.
Delivery Update: Europe and Northern Ireland
Unfortunately, we are currently unable to ship to Europe or Northern Ireland due to recent changes in shipping regulations and requirements.
We understand this may cause inconvenience and are working hard to explore solutions that will allow us to resume deliveries to these regions in the future.
We're sorry for any disappointment caused. If you have a specific request we will work with you to try to find a solution. Please call us on 0203 740 3303.
Delivery to USA and Canada
Via carrier, signature required (5-6 working days) £20.00
Australia & New Zealand
Via carrier, signature required (5-17 working days) £35.00
If you are looking to ship elsewhere please get in touch via office@arkskincare.com and we will do our best to help.
Refunds and Returns Policy
For reasons of hygiene, we are not usually able to offer refunds or exchanges on any opened product.
E-vouchers are non refundable and cannot be exchanged for cash. Products purchased using e-vouchers are non refundable and non returnable.
If you wish to return your product purchased directly from ARK Skincare, please follow the procedure detailed here. If you have purchased an ARK Skincare product from a retailer or distributor please contact them or refer to their website for their returns policy.
